Refund policy

Thanks for purchasing our products at Reid’s Rails. We strive for customer satisfaction- your rights to return items (“return”) are covered by our Returns Policy addressed below. Your statutory rights are protected at all times. 

Returns Policy 

Whilst we hope you love your new product, we also understand that sometimes you will need to return them and strive to make this as simple and straightforward as possible for you. In order to be eligible for a refund, you have to return the item within 7 calendar days from receiving your item. The item must be in the same condition that you receive it and undamaged in any way (see below for expectations).  

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statements. 

Condition of returned items 

Any returned item must be in a condition that allows us to restock and sell it as a brand new perfect item immediately. Any returned Item/s must be sent back in its original, “as new”, unworn condition, free of any odour or stains (i.e. makeup/fake tan/cigarette smoke etc.) and in its original packaging with all tags and labels intact and undamaged. 

If an item has been tampered with or not returned to us in accordance with the conditions above the return may not be accepted and you will be notified by email within 7 days of receipt of the item being delivered to us. 

Where your return is not accepted by us, you will remain responsible for collection of the item from us or the return postage costs and it will not be sent back until these costs have been met prior to postage. 

Sale items are strictly exchange only. 

Exchanges and Credit Notes 

Where you seek to return an item when you are not automatically entitled to a refund, there may be circumstances where will offer either an exchange or credit note at our discretion.  

How do I return an item? 

Re-pack the item in the sealed bag with the labels and tags still attached. Please attach the returns address label (this is provided with your item/s) *Please note this label is not prepaid and is just an address label* 

Return the package by using the Post Office counters and obtain proof of postage by the Post Office. Please do not post the package through the post box without obtaining a certificate of posting, as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for any missing parcels. Keep your certificate of postage safe as you will need this as your proof of return. Usually it costs around £3.35 to deliver an item back to us. As we are a small independent company I'm afraid we don't offer a free return service as we cannot absorb these additional costs, we hope you understand.   

If anything is unclear or you have more questions feel free to contact our customer support team at reidsrails@hotmail.com